Job Summary

The Sales Specialist job in Dili is a full-time, on-site position focused on identifying prospective customers, presenting LojaMi’s products and services, and converting leads into active users.

This LojaMi Sales Specialist role combines sales, customer service, product demonstrations, relationship management, and market development within Timor-Leste’s digital financial services sector.

About the Role

The Sales Specialist job in Dili, Timor-Leste is responsible for actively approaching prospective customers and helping them understand LojaMi’s products and services.

The role involves conducting product demonstrations, explaining product features and benefits, responding to customer inquiries, and maintaining relationships with existing customers.

The Sales Specialist role also works with internal teams to improve products and processes based on customer feedback, while supporting agent or partner training, local promotional campaigns, and sales performance reporting.

Key Responsibilities

Sales and Lead Generation

The LojaMi Sales Specialist supports customer acquisition and sales growth.

Responsibilities include:

• Identifying and approaching prospective customers
• Presenting LojaMi’s products and services to potential users
• Conducting product demonstrations
• Explaining product features and benefits in clear and simple terms
• Converting prospective customers and leads into active users
• Supporting local promotional campaigns

Customer Service and Relationship Management

The Sales Specialist job in Dili involves maintaining strong relationships with both prospective and existing customers.

Responsibilities include:

• Responding to customer inquiries in person, by phone, and through digital channels
• Building and maintaining strong customer relationships
• Helping customers understand digital financial products and services
• Collecting feedback about customer and user experiences
• Supporting the efficient resolution of customer issues
• Working to ensure a positive user experience

Training and Internal Collaboration

The role also contributes to training and continuous improvement activities.

Responsibilities include:

• Supporting training activities for agents or partners
• Collaborating with internal teams to improve products, services, and processes
• Sharing customer feedback and market insights with relevant teams
• Supporting agents or junior staff where required

Sales Reporting and Market Insights

The Sales Specialist role contributes to monitoring sales activities and local market developments.

Responsibilities include:

• Preparing regular reports on sales performance
• Monitoring sales activities and progress toward defined targets
• Reporting relevant market trends and customer insights

Qualifications

Candidates applying for the Sales Specialist job in Dili should demonstrate:

• Strong communication and presentation skills
• Ability to explain digital financial products in simple and understandable terms
• Strong customer service skills focused on building trust, resolving issues efficiently, and creating a positive user experience
• Proven sales skills, including lead generation, negotiation, and closing
• Experience in training and sales management, including coaching agents or junior staff and monitoring sales activities
• Basic understanding of digital financial services and the Timor-Leste market
• Ability to work on-site in Dili
• Strong time management skills and ability to meet defined sales targets
• Proficiency with common digital tools and mobile applications
• Relevant education or professional experience in business, marketing, finance, or a related field is preferred

Experience in financial services or technology is considered beneficial.

Experience working with e-wallets or payment platforms is an advantage.

How to apply

Apply online at: https://www.linkedin.com/jobs/view/4456626098/

Original listing source: LinkedIn / External recruitment platform.